Reference

Understand What You Agree To on passgame

These terms govern every account action on passgame — from your first deposit via DANA, OVO, or GoPay through to withdrawals and how disputes are handled. Availability depends on local law and is offered only where eligible regions permit access.

Account eligibility conditionsDANA, OVO, GoPay wallet rulesWithdrawal verification stepsContent access by regionAccount suspension process

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What These Terms Cover and How They Apply

passgame Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account on passgame means you have read, understood, and accepted these terms in full. They apply to every session, every bet placed, and every transfer you make using DANA, OVO, or GoPay. We may update these terms when regulatory or operational conditions change —

1
updates take effect once posted, so checking this page periodically keeps you current. If any section conflicts with local law in your region, the locally compliant version governs. You are responsible for keeping your login credentials secure; sharing account access is a breach of these terms
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and may result in account suspension. Deposits processed through your DANA, OVO, or GoPay wallet are subject to the verification steps described in your account dashboard — we confirm wallet ownership before any withdrawal clears. If you believe a transaction was processed incorrectly, you must raise
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it within the window stated in your account correspondence. Players in Surabaya and across Indonesia access these terms through the same account portal, and the same rules apply regardless of which e-wallet was used to fund the account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

If a specific clause is unclear, or you need to flag a terms-related concern on your account, we have direct contact paths below. Quote your account ID in every message so our team can locate your record and respond without unnecessary back and forth.

HOW WE HANDLE POLICY

Account Security and Terms Enforcement

passgame enforces these terms consistently across all account types. Here is how we handle the areas that matter most to you — data, security, wallet access, and how you can request changes to your account record.

Data Handling

Account data you submit — including your linked DANA, OVO, or GoPay wallet details — is held only for the purpose of processing transactions and verifying account ownership. We do not share wallet data with third parties outside of payment processing.

Account Security

We apply session-level checks and require OTP confirmation for sensitive account changes. If you suspect unauthorised access, use the account lock option in your dashboard immediately and contact support with your registered email.

Data Retention

Transaction and account records are retained for the period required by applicable policy and regional compliance obligations. You can request a summary of your account history through the support email channel.

Requesting Account Changes

To update your registered wallet — switching from OVO to GoPay, for example — contact support with proof of wallet ownership. Changes are processed after verification, typically within the timeframe shown in your account correspondence.

Common Questions About These Terms

These are the questions we receive most often about how our terms work in practice — covering account access, wallet rules, and what happens if a dispute arises.

The core terms apply equally whether you deposit via DANA, OVO, or GoPay. Wallet-specific steps — like OTP confirmation or wallet name matching — are additional verification requirements, not separate terms.

Raise a dispute through the live chat or support email within the window stated in your account correspondence. Include your account ID and the specific clause you believe was applied incorrectly so we can review it.

We post updates to this page before changes take effect. Continued use of your account after an update is posted constitutes acceptance. We recommend checking this page whenever you receive an account notification.

Sharing your login credentials, using another person's DANA or OVO wallet to fund your account, or attempting to manipulate game outcomes are all clear breaches. Confirmed breaches may result in account suspension or permanent closure.

Submit a written closure request via the support email channel. Any pending withdrawal that has passed wallet verification will be processed before the account is closed. Closure does not waive outstanding obligations.

The authoritative version of these terms is in English. If you have difficulty with a specific clause, contact our support team and we will walk you through it in plain, clear language relevant to your account situation.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Understand What You Agree To on passgame

Reach Us About These Terms

Account Security and Terms Enforcement

Data Handling

Account Security

Data Retention

Requesting Account Changes

Common Questions About These Terms

01 Do these terms apply differently based on which e-wallet I use?

02 What happens if I disagree with how a term has been applied to my account?

03 Can passgame change these terms without notice?

04 What constitutes a breach of these terms?

05 How do I close my account under these terms?

06 Are these terms available in a language other than English?

Terms & Conditions

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