Reference

How passgame Handles Your Personal Data

Your account data belongs to you — we collect only what we need to run your account, process payments through DANA, OVO, and GoPay, and keep your sessions secure.

Account data kept secureDANA, OVO, GoPay payment data handled carefullyYour right to access or delete dataNo data sold to third partiesContact us to update your records

Explore the Lobby Read FAQ

What We Collect and Why It Matters

passgame Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with passgame, we collect information you provide directly — your name, email address, mobile number, and the payment method details you link, whether that is DANA, OVO, or GoPay. We also collect session data automatically: device type, browser, IP address, and

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in-app activity logs. This helps us verify your identity, process withdrawals to your linked e-wallet, and flag unusual login attempts on your account. We do not collect more than we need for those purposes. Payment transaction records are retained as required by applicable financial and platform
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compliance rules, and access to those records is restricted to authorised internal teams only. If you are in Surabaya or anywhere else in Indonesia, the same data practices apply to your account — availability and scope may depend on local law and eligible regions. Cookie data
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from your browsing sessions is handled separately and described in the cookies section of this policy. You have the right to request a copy of the data we hold about you, ask us to correct inaccurate records, or ask us to delete your data where no
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legal retention obligation applies.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about your data, want to request access to your records, or need to correct something on your account, our support team is the right first step. You can reach us through live chat, email, or the in-app help channel — all three paths connect to the same team that handles account and data requests.

Live Chat Open the chat widget from any page on passgame. Send your data request directly and our team will respond to confirm receipt and next steps.

Email Support Send your privacy or data request by email. Include your registered mobile number so we can verify your account before processing any changes.

In-App Help From your account dashboard, open the Help section and submit a data request ticket. This path is available on Android and links directly to your account record.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We take a minimal-data approach — collect what is necessary, secure it properly, and give you clear control. From the moment you link a payment method to the moment you request deletion, your information moves through encrypted channels only.

Cookies and Session Tracking

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear or block cookies through your Android browser settings without losing your account.

Payment Data Security

DANA, OVO, and GoPay transaction references are stored in encrypted form. We never store your full e-wallet PIN or credentials — only the reference ID returned after a completed transaction.

Account Retention Policy

Active account data is retained while your account is open. If you close your account and there is no outstanding legal retention obligation, we delete personal records within the period stated in our data retention schedule.

Who Can Access Your Data

Internal access is role-restricted. Only the teams responsible for payment processing, account verification, and fraud detection can view your personal records — and only when their role requires it.

Your Privacy Questions, Answered Clearly

These are the questions we get most often about how your data is handled on passgame. If your question is not covered here, reach us through live chat or email and we will respond with a specific answer for your account.

We collect your name, mobile number, email address, and the payment method you link — DANA, OVO, or GoPay. We also log your device type and IP address for security checks.

Yes. Submit a data access request through live chat or email with your registered mobile number. We will verify your identity and send you a summary of the records we hold.

Send a deletion request via email or in-app help. Where no legal retention rule applies, we process deletions within the timeframe set in our data retention schedule and confirm it by email.

We do not sell your data. We share only what is necessary with payment processors like DANA, OVO, and GoPay to complete your transactions, and with identity verification services where required.

Only the transaction reference ID is stored, in encrypted form. We never hold your full wallet credentials or PIN — those stay inside your own e-wallet app at all times.

We use session and preference cookies. You can block or clear them through your Android browser or device settings. Some features like staying logged in may not work without session cookies.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoOdds Explained Guide AccountRegister

How passgame Handles Your Personal Data

Reach Us About Your Privacy

Data Handling, Cookies and Account Security

Cookies and Session Tracking

Payment Data Security

Account Retention Policy

Who Can Access Your Data

Your Privacy Questions, Answered Clearly

01 What personal data does passgame collect when I register?

02 Can I see all the data passgame holds about me?

03 How do I ask passgame to delete my personal data?

04 Does passgame share my data with third parties?

05 How are my DANA, OVO, and GoPay payment details stored?

06 Does passgame use cookies, and can I turn them off?

Privacy Policy

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