Reference

Understand Your Rights and Our Rules

These legal terms set out how passgame operates, what you agree to when you open an account, and how your access is governed by local law in Indonesia. Availability depends on your region and applies only where local law permits.

Account Eligibility RulesJurisdiction-Dependent AccessDANA, OVO, GoPay Wallet ConditionsData Handling StandardsAccount Dispute Process
passgame Understand Your Rights and Our Rules
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Access

Your account security and the handling of your personal data are governed by specific internal standards. We collect only what is needed to verify your identity, process your DANA, OVO, or GoPay transactions, and maintain your account in good standing. No data is sold or shared with third parties for marketing outside of our platform operations.

Data Retention Policy

We retain account data for as long as your account is active and for the period required under applicable regulations. You can request a summary of data held by contacting our policy desk directly.

Cookie Handling

Cookies on passgame are used for session management and account security, not for third-party ad targeting. You can adjust cookie preferences through your browser settings at any time without losing account access.

Account Security Measures

Your account is protected by password verification and OTP confirmation tied to your registered mobile number. Any change to your account details triggers a re-verification step before the change takes effect.

Requesting Account Changes

To update your registered name, contact number, or linked e-wallet — whether DANA, OVO, or GoPay — submit a request through the account help centre. Identity verification is required for all sensitive changes.

LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

If you have a question about our legal terms, your account eligibility, or a policy decision that has affected your access, there are clear ways to reach our team. We handle legal and compliance queries separately from general account support so your issue gets to the right person without delay.

Team online

Live Chat Support

Open live chat directly from your account dashboard. Legal and compliance queries are flagged separately so they reach the right team without being lost in general account queues.

Email Policy Desk

Send your detailed legal query by email. Include your account username and a clear description of the policy issue. Email is the correct channel for formal written records of your request.

Account Help Centre

The help centre inside your account holds answers to common policy questions, including how to request data access, how to update registration details, and how disputes are handled.

Common Legal and Account Policy Questions

These are the policy questions we hear most often. Each answer reflects how our terms actually work, so you know exactly where you stand before and after opening an account.

Access depends on local law and is available only where local regulations permit. You are responsible for confirming your eligibility before opening an account in your region.

Funds held in a suspended account are reviewed under our internal process. You will receive a notification to your registered contact details explaining the next steps and timeline.

Send a written request to our email policy desk with your account username. We will confirm receipt and provide a data summary within the timeframe required by our retention policy.

Our core terms remain the same. However, each wallet — OVO, GoPay, DANA — has its own transaction conditions that apply alongside ours. Review your wallet's terms when you switch.

We notify registered accounts when material changes are made to our terms. Continued use after the effective date of any update means you accept the revised version as current.

Contact our legal support desk via live chat or email with your account details and a clear description of the dispute. We review each case and respond through your registered contact channel.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.